SetFreeIT Customer and Data Loss Policies:

 

Payments

 

Payment is due upon completion of service. Payment must be made by cash or check in full. A $35 service fee will be charged on all returned checks and customer agrees to compensate SetFreeIT for any and all collection expenses on any debt unpaid by the customer after performance of service and provision of goods is rendered. All items must be picked up within 30 days of completion of repairs or diagnosis if no repairs are to be made or items will be disposed of by sale or destruction. Any Item held over 30 days will be charged a $10 a month storage fee.

 

Data Loss

 

Several threats exist which can result in the corruption or loss of data stored on a computer. Data loss can result from hardware failure, user error, and system contamination. Data loss can result from hardware failure due to the fact that computers use magnetic media to store data. Although this technology is quite reliable data can be lost through the gradual decomposition of the magnetic media itself or the failure of the mechanical components used to read and write the data from the media. The media and mechanical components have a limited life span which can be as short as a few days or as long as several years. The media and the mechanical components can fail many reasons and at any point resulting in the loss of data. Therefore SetFreeIT cannot be responsible for any and all Data loss for any customer. In the end, customers must be responsible to secure and backup their own data. If you want us to back up any data on a system for you before we work on it, please ask for this service to be added to your quote and what type of media you would like it backed up to. Again in any case we cannot be responsible for customers Data loss. User error can also result in the loss of data. Computer users have the ability to erase the entire contents of a magnetic disk. If a backup of the data that has been accidentally erased does not exist, it may be impossible to recover the data. The loss of data can also occur as a result of system contamination, usually caused by a virus. Computer viruses can be introduced into a system in a number of ways and can result in the corruption or deletion of data. Therefore; while we will take great precaution to preserve your data, SetFreeIT will not be held liable for data loss under any circumstances.

If you have data that must be preserved we recommend you make multiple backups and that you store these backups in multiple locations to avoid loss from fire, flood, theft or other circumstance. The customer is responsible for backing up all software and data on their network, computers, and other data storage devices before work is scheduled to be performed by any SetFreeIT employee. In anycase, SetFreeIT shall not be held responsible at any time under any circumstances for any loss or corruption of any software, data, operating system, or files.

Off Site Service

 

For service to be rendered by SetFreeIT the following conditions must be met. An adult 18 years of age or older must be present at the location the entire time work is being performed. I must have access to your residence or business and the equipment to be serviced. I must have your written consent and your cooperation to enter your residence or business. We must have a safe working environment, work space and electrical power. If I determine that these conditions have not been met services will be denied and a $10 cancellation fee will be assessed. If I determine my ability to render services is impaired by you or circumstances beyond my control, we may choose not to provide or to discontinue services.

Liability

 

SetFreeIT’s total liability for damages related to its services is limited to only  the total amount you pay for the services, and you release SetFreeIT from liability for any indirect, incidental, special, or consequential damages. SetFreeIT is not liable for loss, alteration, or corruption of any data or for your inability to use your computer equipment, network equipment, or other software or hardware product.